Online Class FAQs

Live Online Classes

How do I register for an online class?

To register for a live online class (or purchase an on-demand online class), simply click on the "Checkout" button and log in to your ACEC account and follow the checkout cart prompts. 

If you don't already have an account, click "New Visitor Registration" link when you're prompted to log in. You'll be asked to enter your contact information and select your firm's office branch. If your firm is a member of ACEC, but you do not see your office listed, please contact ACEC Membership at memberservice@acec.org. Once you have created an account, you'll be able to log in and register for an online class or purchase products from our bookstore.

How do I receive the ACEC member discount on an online class?

Your ACEC account is connected to your firm in our database, so when you login and add an online class to your cart, the ACEC member rate will automatically appear.

I'm registering for an online class on behalf of my coworker, but I can't edit my contact info and replace it with theirs. What do I do?

Our system does not allow you to swap out your information for another coworker's. We recommend logging in under your coworker's account or calling Maureen Brown at 202-682-4349 to register your coworker over the phone.

Because all details regarding the class - including the PDH-earning quiz - is attached to the account used to register, it's important that you make sure you register under the account of the person who will be taking the class. You can either create a login account for your coworker or you can simply register under your own name.

Of course, additional quizzes are available for purchase, for any groups who are participating in an online class together.

I've registered for an online class but how do I log in on the day of?

When you register for an online class, you'll see the class listed in your "My Learning" tab. When you click the "Launch" button, you'll see the login instructions on the first page.

You'll also receive a confirmation email (if you don't please check your spam folder or contact education@acec.org for assistance). The confirmation email contains a receipt of your payment, instructions for making sure your computer is WebEx compatible, and a unique link and password which will allow you to login to the live online class. 

On the morning of the online class, you'll also receive an email that contains a reminder of the login instructions. You can also find the login instructions when you hit the "Launch" button.

I've registered for an online class, but now my coworker wants to attend too. Does she also need to register?

ACEC charges a registration fee per computer connection, not per person. So if you stream an online class in a conference room, then you can have as many people attend as you'd like. However, if you share the login instructions so that your whole office views the online class from their own desk, then you'll need to pay an extra registration fee for every computer that connected to the online class.

When I register for a live online class, will I also receive a copy of the recording?

No. ACEC sells on-demand recordings separate from our live online classes. If for some reason, you register for a live online class and are unable to attend, we're happy to transfer your payment to the on-demand recording.

How do I receive PDH credit for attending an online class?

PDH certificates are available for immediate download as soon as you've passed the quiz. You can click on "My Learning" and then "Program History" to view and download past PDHs. Your PDH will also be uploaded to your RCEP account and you will receive an email that it is available for download. If you don't already have an RCEP account, one will be created for you.

One free PDH-earning quiz is included with every online class registration fee. All additional quizzes are $25 each.

How do my colleagues who watched the online class with me take quizzes?

When you launch the online class, the first page contains a link where you can purchase additional quizzes. Once you've purchased the quizzes, they will automatically appear under the "My Firm" tab. You can then click on the name of the quiz and enroll your colleagues so that they can take the quiz and earn their PDH certificates.

Please note that your colleagues will have to log in to the new Bookstore site once for their names to appear under the My Firm tab. However, their username and password are the same as their regular ACEC account. If they require any assistance resetting their password, please have them contact Maureen Brown at education@acec.org.

Will my certificate still be added to RCEP? How do I retrieve my PDH certificate from RCEP?

Yes! Once logged into the RCEP System at www.rcep.net under your account select "PDHs History." Set the date range to include the date of the activity attended then hit the gray "Search" button. To the right of the activity title displayed, select the "Printer Icon" to display and print the Certificate of Completion.

If you have any trouble downloading your certificate, please contact La'Creshea Makonnen at education@acec.org for assistance.

How many PDH credits will I receive after attending an online class?

Most ACEC online classes last 90 minutes and carry 1.5 PDHs. However, we do have a selection of online classes that last only 60 minutes and carry 1.0 PDH. The number of PDHs will be listed in the description of the online class.

On-Demand Online Classes

If I purchase an on-demand online class, will I receive a CD of the recording?

No, when you purchase an on-demand online class, you'll see the class added to your "My Learning" page and you'll be able to hit the Launch button to start the class.

Do I have access to the on-demand online class forever?

No. On-demand online classes expire within 90 days, but you're welcome to stream the class as much as you'd like within that period.

Can I receive PDH credit for an on-demand online class?

Yes! Just like with a live online class, your PDH certificate will be available for immediate download as soon as you've passed the quiz and completed the class. You can click on "My Learning" and then "Program History" to view and download past PDHs.

Live and On-Demand Online Class 10-Packs

What is an Online Class 10-Pack?

The ACEC 10-Pack allows you to receive 30% discount on either live or on-demand online classes. Instead of paying $199 per individual online class, your 10-pack rate becomes just $140 per - that's equivalent to "Buy 7, Get 3 Free."

Can I buy a 10-Pack and use it on both live and on-demand online classes?

No. ACEC offers a 10-Pack exclusively for live online classes and one exclusively for on-demand online classes. They are not interchangeable.

How do I redeem an online class using my 10-Pack?

Simply add the live or on-demand online class you want, hit checkout, and then click on the "Redeem My Class Pack" button at the bottom of the checkout cart. Once you've selected your 10-Pack, you'll be able to complete the checkout process. The price in your cart should appear as $0.

Since I purchased the 10-Pack under my account, do I have to be logged in to redeem online classes with it?

Anyone from your office branch can log in under their account and follow the instructions above to use a 10-Pack. They do not have to be logged in under your account.

After I've purchased a 10-Pack, do I have to select all 10 online classes right away?

No, you can redeem an online class with your 10-Pack whenever you find one that sparks your interest. There is no expiration date by which you need to use your 10-Pack. It will not expire until you've redeemed 10 online classes.


I don't see an answer to my question on this page. What should I do?

Please contact us at education@acec.org with any additional questions. We will be happy to assist you.