Whether it’s talking to an employee about their performance, challenging a fellow professional or principal, or just sharing bad news, conducting difficult conversations is never easy. They can be full of emotion.

In this session, John Geddie will help you become more confident in approaching difficult conversations productively while preserving the dignity of the participants

• Understand and manage emotional reactions – yours and the other person’s
• Seek collaboration in managing conflict
• Appeal to the other person’s sense of reasonableness to manage conflict
• De-emotionalize negative discussions by keeping the focus on facts
• Use language more precisely to characterize differences
• Move from emotionally-charged situations to composure
• Learn to validate differences without giving up your own agenda