Dealing With Difficult Conversations: Communication, Conflict and Other Snafus (Live Online Class)

$179 Member | $279 Non-Member

Credit PDH Credits:1.0

Tag(s) Human Resources, Live Online Class

Dealing With Difficult Conversations: Communication, Conflict and Other Snafus (Live Online Class)

Description

Tuesday, June 15, 2021 1:30 PM - 2:30 PM (Eastern)

Not Available for the live online class? Pre-order the On-demand recording!

We each speak our own language based on our background, history, mood, training, and what we had for breakfast. Just because you’ve been communicating since you left the womb doesn’t mean you handle conflict, confusion, and misunderstandings well. In this webinar, get the tools to be a more effective communicator in tough situations. You’ll use these techniques personally as well as professionally.

You’ll get:

Seven keys to effective communication
Five ways to handle conflict and how to choose which way to use when
How to get into a discovery mode instead of a blaming mode

Presenter: Karen Susman, Karen Susman and Associates, Presentation Skills Coach/Witness Preparation/Interview Skills and Speaker, Bore No More!