Organizations need conflict to challenge old ways of thinking and find creative solutions. But, if conflict is not managed effectively then a company can become dysfunctional.

Join Ted Gerber to gain practical tools that can be used to manage tensions and resolve conflicts within teams, between functions, and throughout your firm.

During this 60-minute session, you'll explore the causes of organizational conflict as well as:

• How to create a mutual gain mindset
• How to recognize stories or assumptions that get in the way of resolving conflict
• Using acknowledgment and active listening to diffuse tensions
• How to probe to better understand what is behind strong positions
• How to recognize styles that facilitate or get in the way of effectively managing conflict

Speaker: Ted Gerber, President, Addison Resources Group