If you want to see your staff act with more proficiency, encourage better client service, and improve co-worker interactions, you have to embrace feedback.

But it's not enough to point out what can be done better. You need to work on your delivery too.

Join Matthew Siegel to discover the tools you need to give more effective feedback to your colleagues and staff. By focusing on the five main elements of feedback, or STEER -- Specificity, Timing, Explanation, Emotion, and Reinforcement -- you'll learn how to:

• Articulate your feedback commentary with more specificity
• Use better timing when you deliver feedback
• Offer convincing explanations for changing behavior
• Attend to your emotional experience and theirs
• Reinforce feedback so that it sticks

Presenters: Matthew Siegel, Ph.D., Executive Coach, Matthew Siegel Consulting LLC