It is six times harder and more expensive to find a new client than to get work from an existing one. In most A/E firms, 80% of your profits will come from 20% of your clients.

So how can you ensure that your most valued and profitable clients are happy with your services, and would even recommend you to their friends and colleagues?

Join June Jewell to learn how valuable a client retention plan can be to vastly improving your client services and relationships, and helping you gain a competitive advantage. You'll also learn:

• How to use a client retention plan to increase revenue from existing clients
• Strategies for improving client relationships
• How a Client Relationship Management (CRM) system can improve success with your best clients
• Tips for cross-selling services across your firm